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Sales & Return Policies

The following policies apply to all products and services purchased from Analog Technologies, Inc. (ATI). Please review these terms carefully before placing an order. For questions, contact our team.

1 YearProduct Warranty
30 DaysReturn Window
20%Restocking Fee
RMARequired for Returns
01

Sales Policies

Terms governing product sales, warranty, and liability.

  • 01
    Product Warranty ATI warrants product performance for one year from the sales date, adhering to applicable specifications, excluding excessive abuse. Faulty products within this timeframe will be exchanged free of charge.
  • 02
    Right to Modify or Discontinue ATI retains the right to modify or discontinue products or services without prior notice. We recommend customers verify the latest information and ensure its accuracy and completeness before placing orders.
  • 03
    Terms Governing All Sales All product sales are governed by the terms and conditions provided in the order acknowledgment, encompassing warranty, patent infringement, and liability limitations. ATI employs appropriate testing and quality control measures to support this warranty. While not all parameters are individually tested, except as required by government regulations, the overall quality assurance process is upheld.
  • 04
    Customer Application Responsibility Customers bear responsibility for their applications utilizing ATI products and components. To mitigate risks associated with these applications, it is crucial for customers to implement adequate design and operating safeguards, minimizing inherent or procedural hazards. Please note that ATI does not assume liability for applications assistance or customer product design.
  • 05
    Intellectual Property Rights ATI does not provide any express or implied licenses under its patent rights, copyrights, mask work rights, or other intellectual property rights for any combination, machine, or process in which our products or services are used. The publication of information about third-party products or services by ATI does not signify our approval, warranty, or endorsement of them.
  • 06
    Ownership of Proprietary Technology ATI retains ownership of all rights associated with the special technologies, techniques, and designs integrated into our products. This encompasses electronics hardware, software, firmware, mechanics, optics, and any related modifications, improvements, or inventions developed by ATI for our products and projects.
02

Return Policies

How to return or exchange a product, and request a refund.

  • 01
    Customer Satisfaction Customer satisfaction is our top priority, and we strive to provide excellent customer service. If you encounter any issues with your purchase, please follow the guidelines below and we will gladly assist you with the return process.
  • 02
    Faulty or Damaged Items — 30-Day Window If you receive a faulty or damaged item, please contact us within 30 days of the received date for a full refund or exchange (shipping charges not included). We may request evidence of the product's technical flaws to assist with the assessment.
  • 03
    Refund Condition Requirements For a refund, returned items must be unopened, in new condition, and include all original components and packaging.
  • 04
    RMA Number Required To expedite your return, please contact us at 408-748-9100 to obtain a Return Merchandise Authorization (RMA) number before shipping the product back to us. Returns received without an RMA number cannot be processed.
  • 05
    Return Shipping Costs You are responsible for the return shipping cost in addition to the original shipping fees.
  • 06
    Restocking Fee A 20% restocking fee will apply. Once we receive the returned items in their original good condition, we will issue a refund for 80% of the product cost, excluding the original shipping fee.
Important — Non-Returnable Items Controllers with soldered pins — including laser drivers and TEC controllers that have been soldered — cannot be accepted for return. Please confirm your specifications before soldering.

Need to Return an Item?

Contact ATI for an RMA Number

Call us during business hours to obtain a Return Merchandise Authorization before shipping. You can also reach us online.

Call ATI 408-748-9100